Achieve great usability in 3 sentences

Posted by Frank - April 6, 2009 - For entrepreneurs, For techies

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I was recently discussing Fwd:Vault with a typical end user, specifically how our service is completely oriented towards people who simply cannot or will not bother with anything technical. She whole-heartedly agreed, and expressed her mindset as follows: Just make it work. Don’t frustrate me. Don’t break on me. I think those three sentences are [...]

I love my users

Posted by Frank - April 4, 2009 - For techies

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“My software works great when there aren’t any users around to screw it up.” Any developer will tell you that the biggest challenge on any project is the end user. They’re demanding, unforgiving, and often completely technically inept. They never read whatever instructions we provide — they read even less when the software is web-based. [...]

Do the upfront planning

Posted by Frank - April 2, 2009 - For entrepreneurs, For techies

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Since announcing my work on Fwd:Vault, a few friends have come forward expressing interest in being angel investors. From what I’ve read, most entrepreneurs have to seek such people out, so I’ll take it as a compliment that these friends either (a) really like me, or (b) really trust my technical and prowess. I’m leaning [...]