Running the show: A day in the life

We all know most TV is pretty banal, but every now and then something comes along that provides insight, makes you think. So if you ever wondered what it’s really like to be the boss, you need to watch the latest episode of House. They’ve done an excellent job (based on my experience, anyway) capturing the reality of being in charge. Everyone looks to you to fix problems they can’t handle, and everything that goes wrong is ultimately your fault. It also gets really lonely at times. If you’re one of those people who think that the boss just sits at his/her desk and collects a big paycheck, this is a must-see.

The show’s writers and producers get extra bonus points from me for taking on the issue of healthcare, and having the stones to come right and say, “This is a business, and we need to make money.” They even couch the message in a scenario that most people should be able to appreciate from both sides. Very timely given all the discourse surrounding healthcare reform.

44 minutes, well worth it.


Celebrate the little victories

Today is something of a landmark for me. Just a few minutes ago, I launched my first full-time commercial venture when I flipped the switches and took Fwd:Vault out of beta. There’s an announcement over at the official blog if you’re interested in the details. Here I’d rather talk about what’s going through my mind, lest any of you are proceeding down a similar path.

First off, this has been 14 months in the making. I started working on this shortly after the startup I was working for went belly-up in November 2008. Like so many people these days, I found myself facing a lean job market. Starting a business has been a lifelong dream of mine, so after talking it over with my wife — a world-class vet with double my brain power — we agreed that the timing was right for me to pursue my dream.

So many startup publications talk about “taking the plunge,” of overcoming the fear that holds people back from getting started. This was not the case for me, and I’m not sure why it has to be the case for anybody. If you think and plan ahead, you can avoid the worst of the action-paralyzing fear. I wanted to run my own business since I was a kid, which instantly diffused fear around the general concept. I kept trying to come up with viable business ideas until I had one that stood up to scrutiny, decreasing some of the fears of failure. I worked on it in my free time until the opportunity to go full-time presented itself, removing the fear of having no income. Knowledge and understanding are they key. If you fear the unknown, know more.

Other people on the entrepreneurial road falter when they look at the work involved. Admittedly, looking back on the last year ‘n change, I’m astounded at how much I’ve done. My subversion repository had 700 commits when I launched. The site and service cover 1200 files in 175 folders (that doesn’t include framework stuff, I wrote every one of those). I taught myself a library’s worth of new tech, including automated recurring billing, search engines, email syntax, Amazon S3, daemonizing, undocumented PHP functionality, and even more HTML/CSS/JS techniques. On the business side, I registered an LLC, got a business address and phone number, bought servers and domains, began proper bookkeeping practices, won a competition, dealt with consultants, performed basic market research, investigated advertising venues, taught myself basic SEO/SEM, and learned to analyze traffic.

That’s simply a staggering amount of work to think about at once, and I never would’ve gotten any of it done if I tried. You simply cannot look at it as a whole all at once and keep your sanity. Every day was just one or two tasks: get a page working: fix an email processing bug, and so on. You know where you and where you want to go. In between is simply a mountain of very tiny to-do’s. As long as you keep an eye on the prize — launching a business — the task list sorts itself.

Finally, I put the most important exercise in the title of this post. Every time you complete a page, add a feature, piece together another part of your business structure, celebrate it! Relay your latest conquest to your wife, family, friends, whoever will listen. Write a blog post about it (you’ll find tons of posts on this site inspired by my startup efforts).

Even if they don’t care — my wife glazes over every time I get into technical stuff — or nobody listens — this blog averages less than 100 hits/day — you’ll feel energized knowing that you were able to proclaim “I finished something, I took a step.” That’s so crucial, because of all the naysayers you will meet, the worst one is your own self-doubt.

Then, when you finally reach your big goal, mark the calendar, and celebrate that day every year. Savor it when facing your next mountain. And write a blog post, leave a mile marker for the next guy.

My next hill starts tomorrow. For now…
I did it! I started a business!


Future of Web Apps London 2009 video index

The Future of Web Apps conference is so right up my alley it’s almost stupid that I couldn’t attend. Web development with a focus on business: customer service, driving traffic, marketing, sales… It’s essentially the event for geeks who want to go from the basement to the corner office. Fortunately, Ryan Carson and the team at Carsonified are kind enough to freely distribute some the presentations made at this year’s London event.

I couldn’t find an index of all of them, and I wanted to watch them all in chronological order, so here you go. If there are videos for the presentations I’m missing (here’s the full presentation schedule), please let me know so I can link them.

Taking your Site from One to One Million Users by Kevin Rose

Introducing Atlas: A Visual Development Tool for creating Web Applications by Francisco Tolmasky

Start-up Metrics that Matter by Dave McClure

Branding and Marketing Essentials for Your Web App by Alex Hunter

Now is the Time to Cash in on Your Passion by Gary Vaynerchuk

The Future of HTML5 by Bruce Lawson

You-Centric: The Future of Browsing by Aza Raskin

The Future of the Cloud by Simon Wardley


Being an entrepreneur…

Being an entrepreneur is like any chronic disease: you have good days and bad days.

You can quote me on that.


Philly Startup Leaders

Living in a Philly suburb, I never thought my Philly proximity would have any effect on my startup, Fwd:Vault. However that was before I discovered the Philly Startup Leaders.

Comprised of small businesses at all stages, manned by people of all experience levels and backgrounds, the mailing list we share alone is invaluable. When you add in access to startup events and conferences in the area, not mention original events like “Entrepreneurs Unplugged” and the totally unique “Fishbowl” event, and you’ve got a must-have tool for any bootstrapper who considers Philly the closest major city.

If that includes you, what are you waiting for? Go sign up!


Mentioned in recent IT World article

I was recently quoted in an article over at IT World, discussing underused developer tools (e.g. security testers). My quote is on page 2:

http://www.itworld.com/development/74088/developer-tools-you-dont-use-and-why-you-dont-use-them

Also FYI I am on vacation the rest of this week; return to our regular schedule next Monday.


How to be a great salesman

Dave Ramsey is a fantastic businessman with an approach to businesses and finances that eschews what works over what’s hot. Given Wall Street’s track record of late, I’d say that’s a really good thing.

He’s got a good regular column called Dave Says, answering questions about personal finance and business (with a focus on entrepreneurs and SOHO’s). The following came from the latest post, and I thought it stood out as a gem for anyone who’s their own sales force:

Dear Dave,
What’s the key to becoming a great salesman?
Brent

Dear Brent,
I can sum it up in one word – serving. And don’t think for a second that serving means being subservient. I’m talking about being proactive, and making an effort to ensure that customers and potential customers alike are served well. Serving means you’re excited about what you have to offer, and you believe you’ve got a great product at a great price. It means you’re determined your customer is going to have a great experience, and if you happen to hit a bump in the road you will take care of it in a way that will make them forget it ever happened.

Serving is an attitude. You have to provide goods or services in a way that makes your customers willing to trade their time or money – things that are very precious to them – to interact with you and your business. You can pressure people if you want, but that’s going to lead to a dull and frustrating life of one-shot deals. But if you serve people well, you’ll not only have clients for life but they’ll also send all of their friends your way.

If you help enough people, Brent, and make that your first order of business, you’ll never have to worry about money. That’s a different attitude, isn’t it? But I’ve got news for you – it works!
- Dave

There’s a feed for all the Dave Says articles.